How to reach us
Support tickets
The fastest route once you have an account — open a ticket from your control panel and an engineer picks it up 24/7.
Encrypted email
Prefer email? Write to [email protected]. Attach your PGP key and we'll reply encrypted.
PGP
Our public key is published for sensitive reports. Encrypt anything you wouldn't send on a postcard.
Live chat
Presales questions get answered in the on-site chat during extended hours — no account needed.
Response times
Presales questionsUsually under 1 hour
Technical tickets24/7, typically under 30 minutes
Abuse / legal reportsReviewed within 24 hours
Network incidentsLive updates on the status page
Before you write
Many answers already live in our guides and FAQ — how top-up works, which coins we take, how fast servers deploy, and what is and isn't allowed.
We will never ask you for your password, your seed phrase, or identity documents. Anyone claiming to be ChainVPS and asking for those is not us.